Greetings from K Box Karaoke.

Investigation has been made to the case.

We sincerely apologize that our receptionist should have made clearer statement and machanisim of your extention (karaoke session). They may have misunderstood that the extention has been agreed by your goodself. We have highlighted to all our staff that they should make all guest understand well enough before proceeding further.

We agreed that in the event of a guest finally decided not to extend, the receptionist should have practise his/her responsibility to cease the transaction and not to charge onto the guest's bill.

We apologize that we overlooked the issue and we promise incident like this shall not happen in future.

The management took your case extremely serious and we have had made punishment to the related staff and on behalf of related staff, I extend my genuine apology. We welcome feedback like this so that we can keep track of our customer service standard.

As a token of appreciation for your kind feedback and to apologize for the inconvenient caused, please may I trouble you to contact me at 012 3xx xxxx/ 05-255xxxx (i dont hv ur number le) in order for me to present an apology voucher to you.

Thank you again and feel free to contact me directly should you have any problem in future. Good or bad feedback is always our learning point to improve better.

Wish you have a pleasant karaoke and see you soon.

This is the reply from the K-Box
I send the email yesterday to complain about this incident.
At least someone do something...
feel better now, not as angry as yesterday...
hopefully i no need to do such thing again to anyone ...
i really dont like to complaining about others...
but they like to force me to do so, i have no choice.
hopefully this time did teach them a lesson, where customer is always right.